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What's the deal with rDNS requests

ssystems
Newbie
Posts: 2
Registered: ‎21-11-2010

What's the deal with rDNS requests

‎10-01-2013 3:45 PM

Yesterday at 12:40 I created a ticket requesting a change to reverse DNS for my IP address.
Today at 15:40 I have not had a reply.
Should there normally be such a long delay? It should take only a minute or two to change DNS so why have I waited over a day with not even a reply, let a lone what I actually asked for?
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Jake
Grafter
Posts: 37
Thanks: 1
Registered: ‎05-06-2008

Re: What's the deal with rDNS requests

‎11-01-2013 11:33 AM

Hi,
It doesn't take the support team long to action an rDNS request, but tickets are worked in the scenario of oldest ticket gets picked up next, so regardless of the complexity of a query it still gets actioned at the same time.
I can see this was sorted yesterday anyhow, but any problems please let us know.
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MisterW
Superuser
Superuser
Posts: 13,649
Thanks: 4,885
Fixes: 356
Registered: ‎30-07-2007

Re: What's the deal with rDNS requests

‎15-01-2014 10:39 AM

Sorry, posted in wrong board

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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