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What happend to Raising a ticket?

cameldazzler
Grafter
Posts: 28
Thanks: 5
Registered: ‎23-07-2014

What happend to Raising a ticket?

Hi All, 

 

been using plusnet forever, recently we had a new connection set up to a new office of ours and i had a couple questions to ask and i can no longer find the option to raise a ticket? 

 

is the only option to phone now? had a couple simple questions that are not time dependant it seems mad that i can only call about them or is this just me? 

 

one thing im trying to do is add a static ip to this account but its only adsl (due to a full cab....) and the option does not seem to be there for me to do it my self...

 

Cheers

Dazzler

7 REPLIES 7
jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: What happend to Raising a ticket?

@cameldazzler The comms options now are: phone, this forum, Twitter or Facebook. Some really clever person thought the ticket option was 'old hat' so it got removed.

John
cameldazzler
Grafter
Posts: 28
Thanks: 5
Registered: ‎23-07-2014

Re: What happend to Raising a ticket?

wow that's annoying, i did call earlier but unfortunately could not hear the person on the other end sounded like they where having ip phone issues. 

 

also does anyone know the business support number? the one i have listed under help takes me to residential...

 

Cheers

Dazzler

jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
Fixes: 153
Registered: ‎24-02-2012

Re: What happend to Raising a ticket?

Support is listed as 0800 028 0282

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
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Registered: ‎21-04-2017

Re: What happend to Raising a ticket?

Thanks for your post @cameldazzler

We're also happy to help here. Feel free to private message me your account username and we'll add a static IP for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
cameldazzler
Grafter
Posts: 28
Thanks: 5
Registered: ‎23-07-2014

Re: What happend to Raising a ticket?

Thanks, got it sorted on the phone in the end. 

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: What happend to Raising a ticket?

Moderators Note
This topic has been moved from ADSL Broadband to Business.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: What happend to Raising a ticket?

Cool. 

Let us know if there are further issues or anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet