What does this mean?
It can be altered manually, however that unfortunately doesn't mean it would make a difference. The profile is generally set based off of what the speed delta report from our suppliers advises.
@CodeBusters wrote:
My connection is 80/20 (laughable)
Although you are provisioned on 80/20, the capabilities of your line are unfortunately lower than this.
|
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
|---|---|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||||
| VDSL Range A (Clean) | 42.5 | 32.4 | 8.1 | 5.7 | 30 | Available | -- | Yes | Yes | -- |
Your downstream speed is currently in sync within the estimates for your line.
@CodeBusters wrote:
a) Could the profile at the fibre cab port have been provisioned at 40/10 ?
Your connection is provisioned on 80/20.
@CodeBusters wrote:
b) Could the DSLAM at the fibre cab be stuck because of previous issues on the line ?
The profile on our suppliers side is set at 80/20.
@CodeBusters wrote:
c) Can you at least try altering it, nothing ventured, nothing gained...
Unfortunately not. Unlike ADSL, we can't reset DLM etc. externally, it would require an engineer to go out. However if an engineer is booked and there is no fault with the line, the appointment could become chargeable resulting in £115(Plus VAT) being added to your bill.
GEA Test Detail 
| Test Outcome | Pass | |
| Test Outcome Code | GTC_FTTC_SERVICE_0003 | |
| Description | No problem found, OAM test is not currently supported on this line. | |
| Main Fault Location | OK | |
| Sync Status | In Sync | |
| Downstream Speed | 41.5 Mbps | |
| Upstream Speed | 5.3 Mbps | |
| Appointment Required | N | |
| Fault Target Fix Time | ||
| Fault Report Advised | N | |
| Estimated Line Length In Metres | 916.9 | |
| Upstream Rate Assessment | Reasonable | |
| Downstream Rate Assessment | Good | |
| Interference Pattern | Regular Interference Observed Daily | |
| Service Impact | No Impact Observed | |
| Interference Duration Longest Occurrence | From 17:45 to 23:45 | |
| Interference Location | Customer Premise | |
| Home Wiring Problem | Not Detected | |
| Downstream Policing Discard Rate | 0.0 | |
| Customer Traffic Level | Upstream and Downstream Traffic Detected | |
| Technology | VDSL | |
| NTE Power Status | PowerOn | |
| Voice Line Test Result | Pass | |
| Bridge Tap | Not Detected | |
| Radio Frequency Ingress | ||
| Repetitive Electrical Impulse Noise | Not Detected | |
| Cross Talk | ||
| Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | |
There's absolutely no need for the large bold font.
This thread regarding your business fibre account was moved to the business board as it is regarding a business account.
@CodeBusters wrote:
TEN engineers have run TDR tests that show fibre cab at approximately 500 metres.
Even at 500 Metres from the cab, this graph from Ofcom gives an estimate of less than 40Mbps.
By all means, feel free to raise a fault over at http://faults.plus.net however your line does appear to be testing absolutely fine and within the estimates shown over on dslchecker.bt.com and if an engineer needs to visit the property, it's quite possible this will result in the appointment becoming chargeable.
Plusnet have really gone into defensive and not helpful mode lately when difficult questions are asked. Arguing the toss with customers kind of means you've lost it.
I like large bold font as I am visually impaired and its easier for me to see, if we are not allowed to use it don't put it in the options, and don't criticise people for using it. And it's still in the wrong forum because it's a fibre fault.
We can all produce stats. (someone famous once said "Lies, damn lies, statistics"
With your Ofcom stats and your line length estimate I should be getting approximately 23-24Mbps or ADSL2 speeds.
Whereas these are from BT via the increasebroadbandspeed site
| Distance from the street cabinet (km) | FTTC fibre broadband connection speed (Mbps) |
|---|---|
| 0.0 | 80.0 |
| 0.1 | 80.0 |
| 0.2 | 80.0 |
| 0.3 | 76.0 |
| 0.4 | 69.0 |
| 0.5 | 60.0 |
| 0.6 | 51.0 |
| 0.7 | 43.0 |
| 0.8 | 35.0 |
| 0.9 | 31.0 |
| 1.0 | 28.0 |
| 1.1 | 26.0 |
| 1.2 | 24.5 |
| 1.3 | 23.0 |
| 1.4 | 22.0 |
| 1.5 | 21.0 |
| 1.6 | 19.8 |
| 1.7 | 19.0 |
| 1.8 | 18.0 |
| 1.9 | 17.0 |
| 2.0 | 16.5 |
| 2.1 | 15.5 |
| 2.2 | 14.8 |
| 2.3 | 14.0 |
| 2.4 | 13.3 |
| 2.5 | 12.5 |
| 2.6 | 11.7 |
| 2.7 | 10.8 |
| 2.8 | 10.2 |
| 2.9 | 9.4 |
| 3.0 | 8.7 |
Table of BT FTTC speed against distance from the street cabinet