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Using a Draytek 2830 with business broadband

liamhalley
Interested
Posts: 2
Registered: ‎23-06-2016

Using a Draytek 2830 with business broadband

Hello,

 

I am currently trying to use a draytek 2830 ADSL2+ with my new business broadband.

 

The router is currently connected to my "retail" plus net broadband, but when I connect the router to the new installed broadband, it refuses to connect.

 

It shows as ready, but after changing the username and password to the new account, it refuses to connect.

 

If I then change the username and password back to the other one and switch ports back to the old connection, it works first time.

 

Anyone any ideas or managed to get this working?

 

 

Thanks

 

 

3 REPLIES 3
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Using a Draytek 2830 with business broadband

how new is your new line, does any modem/router manage to connect?

liamhalley
Interested
Posts: 2
Registered: ‎23-06-2016

Re: Using a Draytek 2830 with business broadband

Brand new line.

 

I don't actually have another modem to check it with.

 

The 2830 works fine with the other plus net line.

 

The latest back from Plusnet was that there may be a fault on the line.  Strange, as the engineer that installed it said it was all fine.

 

 

Jaggies
Rising Star
Posts: 1,668
Thanks: 25
Registered: ‎29-06-2010

Re: Using a Draytek 2830 with business broadband

Is it possible your new business account has not yet been activated?

Try connecting with the plain BT test account:

Username: bt_test@startup_domain

Password: anything

 

If this connects OK there is no problem with the line installation and you are connected up to broadband.

Next, check the connection to the Plusnet domain, by using this.

Username: bt_test_user@plusdsl.net

Password: anything

If that also connects, then you are able to connect to the Plusnet domain, and the likeliest possibility is that you are entering your account information incorrectly, or your account has not been activated yet.