URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
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URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
02-04-2020 12:43 PM
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I'm an Optician in Devon with 2 Practices. We are open, providing vital emergency & essential NHS eyecare to the public; but due to having to furlough staff, I urgently need to set up a phone divert service so I can personally attend one Practice but make sure I get calls directed to me from the other location. Would greatly appreciate someone walking me through the process as unable to get through to anyone at Plusnet customer support , nor can I get to chat on-line live - just not loading.
Thanks in anticipation. David
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
02-04-2020 12:59 PM - edited 02-04-2020 4:35 PM
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Moderators Note
This topic has been moved from Chat to Business
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
02-04-2020 1:46 PM
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This thread may help.
https://community.plus.net/t5/Home-Phone/Unable-to-set-up-call-divert-from-phone/td-p/1352098
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
02-04-2020 1:51 PM
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Adding Call Features https://www.plus.net/plustalk/index.php?page=wlr_add_call_features
Instructions https://www.plus.net/help/phone/call-features/
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
02-04-2020 1:58 PM
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I don' t know whether, if you elect to have Call Divert, it will start immediately / within 24 hours or whether it will be at your next billing date. Some features seem to be the former but adding / changing a call plan is the latter unless you can get a staff member to do it sooner (by PM'ing them).
Hopefully someone can clarify.
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
02-04-2020 2:01 PM - edited 02-04-2020 2:03 PM
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On the "Add Call Features" page it says -
These call features are subject to our Terms and Conditions and your contract will start as soon as possible after ordering a call feature. Within 24 hours is usual I believe.
AFAIK it's only Call Plans which start at the next billing date.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
03-04-2020 12:50 PM
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Cheers for your reply 👍
Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services
03-04-2020 12:51 PM
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👍 Apreciated!
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