cancel
Showing results for 
Search instead for 
Did you mean: 

URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

Highlighted
Newbie
Posts: 3
Registered: ‎02-04-2020

URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

I'm an Optician in Devon with 2 Practices. We are open, providing vital emergency & essential NHS eyecare to the public; but due to having to furlough staff, I urgently need to set up a phone divert service so I can personally attend one Practice but make sure I get calls directed to me from the other location. Would greatly appreciate someone walking me through the process as unable to get through to anyone at Plusnet customer support , nor can I get to chat on-line live - just not loading.

Thanks in anticipation. David

7 REPLIES 7
Highlighted
Moderator
Moderator
Posts: 24,055
Thanks: 4,226
Fixes: 1,081
Registered: ‎11-01-2008

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services


Moderators Note


This topic has been moved from Chat to Business

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
All Star
Posts: 1,977
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

Highlighted
Hero
Posts: 4,668
Thanks: 1,358
Fixes: 26
Registered: ‎30-07-2008

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

Highlighted
All Star
Posts: 440
Thanks: 307
Fixes: 10
Registered: ‎01-08-2007

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

I don' t know whether, if you elect to have Call Divert, it will start immediately / within 24 hours or whether it will be at your next billing date. Some features seem to be the former but adding / changing a call plan is the latter unless you can get a staff member to do it sooner (by PM'ing them). 

Hopefully someone can clarify.

Highlighted
Hero
Posts: 4,668
Thanks: 1,358
Fixes: 26
Registered: ‎30-07-2008

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

On the "Add Call Features" page it says -

These call features are subject to our and your contract will start as soon as possible after ordering a call feature. Within 24 hours is usual I believe.

AFAIK it's only Call Plans which start at the next billing date.

Ω is where the is
Highlighted
Newbie
Posts: 3
Registered: ‎02-04-2020

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

Cheers for your reply 👍

Highlighted
Newbie
Posts: 3
Registered: ‎02-04-2020

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

👍 Apreciated!