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URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

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Newbie
Posts: 3
Registered: ‎02-04-2020

URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

I'm an Optician in Devon with 2 Practices. We are open, providing vital emergency & essential NHS eyecare to the public; but due to having to furlough staff, I urgently need to set up a phone divert service so I can personally attend one Practice but make sure I get calls directed to me from the other location. Would greatly appreciate someone walking me through the process as unable to get through to anyone at Plusnet customer support , nor can I get to chat on-line live - just not loading.

Thanks in anticipation. David

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Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services


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This topic has been moved from Chat to Business

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All Star
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Registered: ‎02-08-2007

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

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Hero
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Registered: ‎30-07-2008

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

Adding Call Features  https://www.plus.net/plustalk/index.php?page=wlr_add_call_features

 

Instructions   https://www.plus.net/help/phone/call-features/

With the coming of old age, you will know all the answers; but nobody will ask any of the questions any more
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All Star
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Registered: ‎01-08-2007

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

I don' t know whether, if you elect to have Call Divert, it will start immediately / within 24 hours or whether it will be at your next billing date. Some features seem to be the former but adding / changing a call plan is the latter unless you can get a staff member to do it sooner (by PM'ing them). 

Hopefully someone can clarify.

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Hero
Posts: 4,643
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Registered: ‎30-07-2008

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

On the "Add Call Features" page it says -

These call features are subject to our and your contract will start as soon as possible after ordering a call feature. Within 24 hours is usual I believe.

AFAIK it's only Call Plans which start at the next billing date.

With the coming of old age, you will know all the answers; but nobody will ask any of the questions any more
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Newbie
Posts: 3
Registered: ‎02-04-2020

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

Cheers for your reply 👍

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Newbie
Posts: 3
Registered: ‎02-04-2020

Re: URGENTLY need to know how to divert a phone number to provide emergency NHS Optician services

👍 Apreciated!