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Ticket #52491864 - Any staff about and able to assist please?

faulknerm88
Grafter
Posts: 87
Registered: ‎15-06-2011

Ticket #52491864 - Any staff about and able to assist please?

Sorry to post on here, however I currently have no internet access due to a billing issue.
The problem I face is that I asked for the DD payment to be re-presented (it had been refused by my bank as they believed it to be a duplicate, as I have 2 accounts now). As the new DD is in process, I'm not able to make a card payment to restore my access, but my access is restricted until payment is received - catch22. Sad
If there are any passing members of staff who may be able to assist, it would be greatly appreciated, as I need access to my work VPN this evening, desperately!!

Thanks. Smiley
4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Ticket #52491864 - Any staff about and able to assist please?

I suggest phoning the Business Support line as this is unlikely to be picked up until morning
Number is 0114 296 5182
faulknerm88
Grafter
Posts: 87
Registered: ‎15-06-2011

Re: Ticket #52491864 - Any staff about and able to assist please?

Thanks for your help, now on the phone to a very helpful lady who is attempting to sort this out for me. Smiley
For some reason, I assumed everybody would have gone home by now which is why I didn't try calling!
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Ticket #52491864 - Any staff about and able to assist please?

Phone support for Business and Residential is 24/7
Anonymous
Not applicable

Re: Ticket #52491864 - Any staff about and able to assist please?

Thanks for the positive feedback, faulknerm88. I'll pass this on to the agent in question. Hopefully this is all sorted for you now.