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Sole trader? Find out how you can benefit from business broadband post

jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Sole trader? Find out how you can benefit from business broadband post

Just read the article on the Community blog. At the bottom it says
Quote
To find out more about our specialist business packages and how they can benefit your business visit plus.net/business.

So I visit that page and select a package I might be interested in - where I see prices are "from". So I click start my order and when I give my phone and postcode it says you already have our broadband and asks me to log in to the portal. The upgrade path then only shows residential accounts.
I take it that you have no interest in current residential users who work from home moving to business packages?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
3 REPLIES 3
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Sole trader? Find out how you can benefit from business broadband post

Hey Jelv,
The Residential to Business process is slightly different, If you called Business Sales, they'd be able to assist in the same way the website, I'd imagine.
Cheers,
Matt
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Sole trader? Find out how you can benefit from business broadband post

As Matt has mentioned, in order to move onto the Business Packages, you would need to speak to the Customer Options Team who will be able to put the wheels in motion for this switch over.
I do take your point with regards to being able to do this online - something I will certainly feed back.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Sole trader? Find out how you can benefit from business broadband post

Even if you can't do the actual change online you should be able to get to a page which tells you the actual prices you'd pay based on your telephone number and postcode rather than the "from" prices.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)