Small Business - No Service.
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Small Business - No Service.
19-08-2015 6:50 AM
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Installed yesterday.
Phone service ported over from BT with no issues.
Adsl changed from Sky to Plusnet Fibre but engineer couldn't get it to work and left muttering something about how the fibre team would have to sort this out.
Currently dead in the water with no internet and trying to run the office off my phone.
I'm seeing people on here who have had to wait months before problems are sorted - is this, in anyone's experience, likely to be the case with a failed install?
Re: Small Business - No Service.
19-08-2015 7:43 AM
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I had a hunch, just gone into the rack, unplugged the BT Openreach modem and plugged in our old router.
I have working broadband............ FROM SKY.
Thoughts anyone?
Re: Small Business - No Service.
19-08-2015 7:49 AM
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Re: Small Business - No Service.
19-08-2015 8:32 AM
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Re: Small Business - No Service.
19-08-2015 8:53 AM
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Re: Small Business - No Service.
19-08-2015 10:50 AM
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Re: Small Business - No Service.
20-08-2015 1:22 PM
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An interesting discovery is that the 'Kelly Communications' installer, who was working on behalf of 'BT Openreach' who were in turn, working on behalf of Plusnet had signed the installation off as complete with upload speeds of 40M and download of 80M.
Actuality is that I'm still getting .8M up and 15M down courtesy of Sky.
I was about to say that you couldn't make it up, however, he clearly did.
Re: Small Business - No Service.
20-08-2015 5:01 PM
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Re: Small Business - No Service.
28-08-2015 6:58 AM
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She promised she would monitor everything personally all the way through and give me her 'Rolls-Royce Service',(her term not mine)
I've never heard from her since - cheers Holly, thanks a lot.
18th August - Installed with no sync and no service -
28th August - Ten days later and...... still no service.
I have been promised an engineer but only if I agree to a ridiculous £135 callout if he finds no fault.
Thank god Sky have left the ADSL on, it's a damn good job I don't have a business to run....... oh.
Re: Small Business - No Service.
28-08-2015 11:48 AM
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Re: Small Business - No Service.
29-08-2015 4:51 PM
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Re: Small Business - No Service.
29-08-2015 9:37 PM
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How, on earth, is it possible to screw something up when the whole data path is walkable?
Re: Small Business - No Service.
01-09-2015 8:09 AM
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Nothing exemplifies this relationship better than the £144+vat that I have to agree to pay if there is no access and the NOTHING I get paid for losing another half a day waiting around.
To compound the issues I've had thus far with Plusnet, I have received this email this morning.
Quote Dear Mr Flynn,
Account username: ******
When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 19.5Mbps
Current line speed: 78Mbps
You can keep a track of your line speed through our website:
https://portal.plus.net/my.html?action=data_transfer_speed
To find out more about how broadband works, and the things that can affect the speed of your service, we've written an article all about high-speed broadband:
http://www.plus.net/support/broadband/speed_guide/high-speed.shtml
If you've got any questions about your service our Community Forums have loads of information and help available ( http://community.plus.net/forum/ ). You can contact us online using the Help Assistant ( http://support.plus.net/ ) or you can call us on 0800 432 0200 or 0345 140 0200.
Kind regards,
Plusnet Customer Support
http://www.plus.net/
Email ref: E0520
--
Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU Registered in England no: 3279013
Re: Small Business - No Service.
01-09-2015 11:22 AM
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Re: Small Business - No Service.
01-09-2015 1:30 PM
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Installer had connected to the wrong pair however it took three changes to eventually find a pair that worked - didn't seem to affect telephone or ADSL.
I'm stunned that it's taken THREE WORKING WEEKS to get this running.
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