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Sign-up emails

Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Sign-up emails

A few days ago - I signed us up for a Business Teleworker account - using direct debit as payment method ( no debit card as we don't have one for the charity )
Today I signed up for my personal home phone B/B & homephone - almost immediately I received a string of four emails.
We did not however get any emails on signing up for the Business teleworker account - I have double checked the email address we gave and it's correct.
I checked the account order tracker - and it says the sign up process is correct - and is Checking details - presumably the direct debit.
Is that the way it should work - i.e no emails for the Business account  ??.

7 REPLIES 7
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Sign-up emails

Hi Mal.
No it's not correct. You should get the emails irrespective of the account type.
I'll take a look at this when I get into work and see what is happening.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,054
Thanks: 3,817
Fixes: 242
Registered: ‎04-04-2007

Re: Sign-up emails

Odd. I've just signed up a Teleworker account, selected the option to pay via Direct Debit only and I received four emails with the following subject lines...
Your new mailbox
Your new alias
Important - Confirmation that your Direct Debit has been submitted to your bank, pending activation.
Your new account

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pjmarsh
Superuser
Superuser
Posts: 3,595
Thanks: 1,262
Fixes: 12
Registered: ‎06-04-2007

Re: Sign-up emails

Bob, Would the emails be copied to tickets?  If they should be, are they showing on Mal08's account?
Mal08, could they have gone into a spam folder or similar?
Phil

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Re: Sign-up emails

Thanks Mark / Phil,
I'll make further checks my end - but I did earlier check email address was right.
Our email is redirected - so I'll check with our IT geek 🙂  - as he calls himself.....
Mal
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Sign-up emails

Quote
A few days ago - I signed us up for a Business Teleworker account - using direct debit as payment method

I'm assuming it's direct debit only? The account will sit in a pre-signup state until the direct debit becomes active, once that happens the account will go to queued-activate and then you'll receive the emails about the mailboxes etc.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Re: Sign-up emails


I've got a message from the techie that runs our email for us:
Basically he is saying
"Quote.....
Sender verify failed
[.logs .]
They should learn to send from a valid email address; we do not accept
mails that would not be able to bounce later as a very good anti-spam
measure. I suggest you forward the above logs to them ... </quote>
Huh
The emails were sent on the day I signed up - within a few minutes - as one might expect.
I've sent logs to Mark - maybe I should raise a formal ticket ?Huh

.
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Sign-up emails

Thanks Mal.
I've responded to your PM's and one of my tech guys has responded to your ticket.
Thanks for the feedback.