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Sending email from different ISP

grahambeek
Dabbler
Posts: 19
Registered: ‎20-04-2009

Sending email from different ISP

I've set up my mac to send and receive email, but when I "roam" and connect via wifi hotspots I can't send any emails. Is there something I need to do? Some setting somewhere?
Thanks,
Graham
5 REPLIES 5
grahambeek
Dabbler
Posts: 19
Registered: ‎20-04-2009

Re: Sending email from different ISP

I've just seen something in the "common issues" and it seems I need SMTP authentication which is only available to subscription accounts. What is a subscription account? One that is paid for monthly? Like mine? Is it something I just need to request?
Thanks!
Graham
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Sending email from different ISP

It's where you pay monthly so if you are on Plusnet ADSL you are on a subscription account.
The none subscription accounts are mainly those who are on dialup PAYG accounts.
Note that the SMTP authentication will work when you are on a Plusnet connection so you don't need to wait until you are out and about to try this out. In fact reconfiguring it while on the Plusnet connection is a good idea as you might get caught out by other ISPs that block access to external SMTP - knowing it was working would point you in the right direction.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
grahambeek
Dabbler
Posts: 19
Registered: ‎20-04-2009

Re: Sending email from different ISP

Thanks.
Presumably some authentication setting needs adding to my account though, so username and password can be requested (like pop3)?
grahambeek
Dabbler
Posts: 19
Registered: ‎20-04-2009

Re: Sending email from different ISP

Ooh, I've just tried it and it works!
I had SSL set as well as authentication, so either some setting was changed or that's what was stopping it working.
Cheers,
Graham
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Sending email from different ISP

SSL would be what was stopping it working.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)