In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
I seem to recall users of Safeguard were re-routed across a different segment of the Plusnet network. This caused connection issues to some users. Disabling Safeguard didn't automatically reset the routing path. I'll have a look for the thread.
