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Referrals not been paid

Plusnet Help Team
Plusnet Help Team
Posts: 647
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: Referrals not been paid

 

Hi @uos

 

Thanks for getting in touch. I'm sorry that this has not been picked up as yet - I have chased this with our billing team for you and updated your open complaint ticket here.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
uos
Dabbler
Posts: 10
Thanks: 1
Registered: ‎16-10-2018

Re: Referrals not been paid

is there a number to call regarding this as notice its put on hold until Dec 19, so 4 months after i should have been paid!!

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Referrals not been paid

Unfortunately any number you call, the adviser isn't likely to be able to do anything different.

The issue is being monitored by our billing team and they'll refund the accrued credit as soon as they can.

I'll check back and chase in a week's time instead of in 14 days.

Apologies for the delay in getting this sorted out.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team