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Port Forwarding - Plusnet router does not show all devices

wiredcontact
Interested
Posts: 1
Registered: ‎09-02-2016

Port Forwarding - Plusnet router does not show all devices

We are trying to access from external location a CCTV DVR which has a specific IP address on the internal network
It appears the Plusnet router naturally allows games in on a business contract (great idea not) but when you try to setup port forwarding we are presented with a list of available devices by name and MAC address but the CCTV unit is not shown although we can ping it and it shows on a scan of all devices on the network.
After the Plusnet router there is a Netgear FVS338 with the same three ports already opened and pointing at 192.168.1.10
We can access the CCTV from within the network but not externally, it's a XDR5 which is a lovely device and not an entry level Ebay £50 job.
Any assistance is going to be well received.
thanks
Paul