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Plusnet Telephones FUBAR

fourfourdevon
Grafter
Posts: 1,101
Thanks: 2
Registered: ‎10-09-2010

Plusnet Telephones FUBAR

All inbound calls to Plusnet are answered with silence  Sad
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Plusnet Telephones FUBAR

That's a bit of a sweeping statement, there is an issue where some calls are met with silence however it's by no means all calls.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Plusnet Telephones FUBAR

Just to follow up on Chris' comments. We are aware of an issue with our phone system where a very small amount of calls are experiencing a problem. We've escalated this to our suppliers and are working on a resolution as a priority.
I can see you did manage to get through to us at 1240, successfully.
Sorry that you were one of those impacted by this problem.
Mark