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Phone line fault - dial tone but can't make calls

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Posts: 1
Registered: ‎03-09-2014

Phone line fault - dial tone but can't make calls

I'm a fairly new phone and broadband customer of Plusnet and all was working fine but as of yesterday afternoon, I can't seem to make or receive calls and yet I get a dial tone.
I've raised a support ticket (91007874) but it says it's going to take around 34hrs before someone looks at it.
Any advise or can someone on here investigate it further for me.
Cheers,
Andy