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Paying bills but no service at all since installation

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Newbie
Posts: 3
Registered: ‎04-03-2019

Paying bills but no service at all since installation

So, Plusnet haven't offered any fix options and haven't been supplying our business with any broadband since installation days ago, on top of the initial week's delay on the agreed start date.  Byut of course, we're paying for a service we HAVEN'T GOT.

 

Now we haven't got any broadband to run our small community rugby club on, as the engineer sent out didn't do anything to fix the problems.

 

Oh and no-one is answering the 24/7 customer service line for 20+ minutes and I can't have more than 4 questions open on my account - which is convenient, being as my only questions are linked to the complete and utter failure of Plusnet to provide any service whatsoever since taking our money!!

 

Feel massively let down by Plusnet and now really suffering form the false promises made from this business.

2 REPLIES 2
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Paying bills but no service at all since installation

 

Hi there,

 

I've just responded to your other thread on this one.

 

If you could try to avoid duplicate threads that would help us to respond consistently (and more swiftly) to any contact you make.

 

Best wishes

 

Dave

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Moderator
Moderator
Posts: 20,115
Thanks: 3,695
Fixes: 400
Registered: ‎06-04-2007

Re: Paying bills but no service at all since installation

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