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Order stuck in "Checking your line" ?

hevara
Newbie
Posts: 1
Registered: ‎09-05-2014

Order stuck in "Checking your line" ?

‎09-05-2014 7:31 PM

Hello,
I placed a new order on the 30th of April and it has been stuck on "Checking your line" since then.
The MAC code I provided at the time of order expires on May 16th. Would someone from Plusnet please make sure that the migration happens on time?
Many thanks.
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jelv
Seasoned Hero
Posts: 26,786
Thanks: 970
Fixes: 10
Registered: ‎10-04-2007

Re: Order stuck in "Checking your line" ?

‎09-05-2014 10:40 PM

It's probable your post won't be seen by anyone from Plusnet until Monday - I suggest you give them a ring.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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JCohen
Newbie
Posts: 7
Registered: ‎02-08-2013

Re: Order stuck in "Checking your line" ?

‎10-05-2014 9:30 AM

Hi Hevara,
I'm sorry about the delays and lack of updates.
Having checked the order, it appears the system did not place it automatically. I have now placed this for you and popped a ticket on the account for us to monitor this.
This should take 5 - 7 working days to complete.
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