Obtaining a /29 block on Plusnet Business
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Obtaining a /29 block on Plusnet Business
16-12-2021 4:28 PM
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I have recently moved over to Plusnet Business, partly due to setting up a new business which requires some static IP addresses for my firewall and DMZ servers (firewall/proxy, https/sftp, imap/smtp, sip/voip, vpn_main, vpn_backup). The Plusnet help page at https://www.plus.net/help/broadband/understanding-your-ip-address/ states that it is possible for business users to obtain a block of IP address and to switch from dynamic to static by following these steps:
- Log in to the Member Centre
- Go to Connection Settings
- Click on Static IP
- To switch from a dynamic IP to a static IP, click Activate your Static IP.
I do not see the Static IP option on this page, or any information about obtaining a block of addresses, so I suspect the help information is out of date.
So, how do I request a /29 static block for my business?
Thanks,
Paul
Re: Obtaining a /29 block on Plusnet Business
16-12-2021 5:36 PM - edited 16-12-2021 5:38 PM
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Hi @squashstring. There was a thread asking about this recently https://community.plus.net/t5/Business/Routed-static-IP-addresses/m-p/1829186#M4674
it directed the user here https://www.plus.net/help/broadband/understanding-your-ip-address/
Do you have a router capable of handling a public routed subnet?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Obtaining a /29 block on Plusnet Business
16-12-2021 8:45 PM
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Thanks @MisterW
I had already found and read that thread, and ended up at the help page you linked, but I think the information is out of date as the facility to switch from dynamic to static seems to have been removed.
Yes - I do have a number of routers capable of handling the /29 allocation. I am currently using a BT Openreach modem to bridge the VDSL to Ethernet, and a MikroTik Cloud Core to handle the PPPoE connection and provide the firewall and other L2/L3 support for the internal networks. I plan to configure the MikroTik to add in support for the bridge/firewall for the DMZ.
I'm not using the supplied Plusnet router as it is far too restrictive - that shouldn't be a problem?!?
I think I'll give Plusnet Support a ring tomorrow and speak to a human about how to obtain a /29 block.
Cheers,
Paul
Re: Obtaining a /29 block on Plusnet Business
16-12-2021 9:52 PM
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Hi Paul,
You should only be able to add a single static IP through the portal though not sure why that’s not working.
To request a block of IPs, does the info in the last FAQ “What's an IP block and how do I set one up” help? Let me know if it doesn’t allow you to raise a ticket.
“To get an 8-block IP:
- Go to the Help Assistant and select IP Addresses
- In the text box, let us know why you need an 8-block IP
- Click Send your question to the support team and we'll be in touch”
Cheers
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Obtaining a /29 block on Plusnet Business
17-12-2021 5:21 AM - edited 17-12-2021 5:22 AM
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@squashstring my reason for asking about the PN. router was that it would have been a problem if you were!
The PN router can't support a public routed subnet. Sounds like you have the kit to support it though and there is no problem using your own equipment.
Its just a matter of finding the procedure to request the /29 now. Its not a very common request so you might not get someone in Customer service who knows about it. If @Anoush s link doesn't work then drop him a PM, he will sort it...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Obtaining a /29 block on Plusnet Business
17-12-2021 8:13 AM
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