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Non Plusnet Business Broadband

mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Non Plusnet Business Broadband

Hi all, hoping you can give me some info!
The company i work for has BT Business Broadband, we had an outage 2-3 weeks ago. The internet was down for about 2 days or so (big deal for us, as we need it for business (duh!))
Since being re-connected, our ping has lept up to anything between 400-600 and the internet is barely useable at times. In your opinions, is this very high ping speed acceptable? We have a contention ratio of 1/20.
BTW BT say there is no problem and wont fix it!
4 REPLIES 4
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
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Registered: ‎10-04-2007

Re: Non Plusnet Business Broadband

Quote from: mrmarkus1981
We have a contention ratio of 1/20.

Contention ratios were scrapped when ADSL Max was launched.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Non Plusnet Business Broadband

Ok thanks for that! Im just relaying what i'm being asked.
Any other takers?
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Non Plusnet Business Broadband

I suspect you will be on Max Premium, which gives your traffic higher priority on the network.
If it is consistently like that it's not good, what throughput are you getting though as BT will probably rely on that.
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mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Non Plusnet Business Broadband

Not sure Adie, i dont have access to the technical stuff.
BT are just being tools, i have him looking at Plusnet at the moment. For business customers we seem to be getting poo'd on!