No internet light on hub
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- Re: No internet light on hub
No internet light on hub
13-08-2020 2:48 PM
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Reset, turned router off, changed micro filter, made sure router is plugged in master socket, done a line test 17070.
We had severe thunderstorms on Monday which may have affected it?
I am definitely not tech savvy so any replies need to be dumbed down for me please.
Re: No internet light on hub
14-08-2020 11:14 AM
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Hi John,
A warm welcome to the forums.
You said that you did the 17070 test but did not clearly say if the line was silent as a grave yard.
Can you dial out? Can you receive a call?
Making a call or more likely receiving a call can clear a bad joint issue ... for a short while.
Have you run the broadband fault test? See the link below.
Are you on ADSL or FTTC?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No internet light on hub
14-08-2020 1:31 PM
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Re: No internet light on hub
17-08-2020 5:11 PM
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