No internet light on hub

Johnhands · ‎13-08-2020

I am having issues with my internet since Monday. The broadband light is flashing and the internet is off completely. I have tried the following:
Reset, turned router off, changed micro filter, made sure router is plugged in master socket, done a line test 17070.
We had severe thunderstorms on Monday which may have affected it?
I am definitely not tech savvy so any replies need to be dumbed down for me please.

Townman · ‎22-08-2007

Hi John,

A warm welcome to the forums.

You said that you did the 17070 test but did not clearly say if the line was silent as a grave yard.

Can you dial out? Can you receive a call?

Making a call or more likely receiving a call can clear a bad joint issue ... for a short while.

Have you run the broadband fault test? See the link below.

Are you on ADSL or FTTC?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Johnhands · ‎13-08-2020

When I did the line test it wasn’t completely silent but no crackling noises either. The phone line can dial out and receive calls. I think it’s ADSL.

adamwalker · ‎27-04-2007

Hi there,

I can see we've already got an engineer visit lined up with you for later in the week so I'll be in touch afterwards to follow things up with you.

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team