Moving from virgin to Plusnet
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- Re: Moving from virgin to Plusnet
13-01-2020 3:49 PM
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So how do I go about keeping my current number when I change to plusnet?
your online postcode checker says I'd need a new phone number which isn't going to happen!
Fixed! Go to the fix.
Re: Moving from virgin to Plusnet
13-01-2020 4:30 PM
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Re: Moving from virgin to Plusnet
13-01-2020 4:37 PM
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You asked the question three years ago, the answer won't have changed. https://community.plus.net/t5/Home-Phone/Moving-from-virgin/m-p/1413811
There is no email adress to ask questions, so not sure where you sent them to?
Re: Moving from virgin to Plusnet
13-01-2020 5:05 PM - edited 13-01-2020 5:10 PM
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There is a business email, just a shame noone answers it
Re: Moving from virgin to Plusnet
13-01-2020 6:17 PM - edited 13-01-2020 6:18 PM
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Hi @John_ I'm sorry to see you've not had a reply back yet from the email you've sent. How long ago did you send this so I can chase this up?
With regards to your query it doesn't really make a difference if you're a home or business user when it comes to importing a number across. As long as your number is active and you've told us what the number is when you check for the availability of broadband at your address it should be fine.
When you've submitted your order we'll then tell you if we can't keep your number and you'll be able to cancel your order if you want. Feel free to post back if you do place an order and we'll be happy to check up on this.
Re: Moving from virgin to Plusnet
13-01-2020 8:44 PM
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Re: Moving from virgin to Plusnet
13-01-2020 10:12 PM
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No problem @John_
We'll check this tomorrow for you
Re: Moving from virgin to Plusnet
20-01-2020 4:10 PM
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As of today no one has
20-01-2020 4:34 PM
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Hi @John_
I'm sorry for the confusion regarding the notification you've received about your order being cancelled. When you first signed up our system had problems passing the order to our suppliers and it looks like that was a delayed notification.
I've checked your order through and I can see everything's still on track for your engineer appointment to take place between 8am and 1pm on the 29/01/20. Apologies again for the confusion we've caused.
Re: Moving from virgin to Plusnet
20-01-2020 4:56 PM
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Re: Moving from virgin to Plusnet
20-01-2020 5:03 PM
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Re: Moving from virgin to Plusnet
29-01-2020 4:05 PM
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Now I can't dial out at all and only get incoming on the temporary number rather than my original number.
Engineer says tests come through good.
I hope this fixes itself by the time I open tomorrow morning!
Re: Moving from virgin to Plusnet
29-01-2020 4:18 PM
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Thanks for getting back to us @John_
The order isn't completed yet so it's likely that there's something stopping your service from working on a backend system. It should complete before midnight tonight. Let us know if you're still having issues tomorrow.
Apologies for the inconvenience.
Re: Moving from virgin to Plusnet
29-01-2020 4:39 PM
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Re: Moving from virgin to Plusnet
29-01-2020 4:44 PM
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