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Moving from virgin to Plusnet

John_
Hooked
Posts: 7
Thanks: 1
Registered: ‎11-02-2017

Moving from virgin to Plusnet

I have been with Virgin business for years phone only. But now it's time to get some internet and they can supply it.
So how do I go about keeping my current number when I change to plusnet?
your online postcode checker says I'd need a new phone number which isn't going to happen!


6 REPLIES 6
John_
Hooked
Posts: 7
Thanks: 1
Registered: ‎11-02-2017

Re: Moving from virgin to Plusnet

By the way I've asked this twice by email and not got a reply... Not filling me with confidence
Community Veteran
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Registered: ‎13-08-2015

Re: Moving from virgin to Plusnet

You asked the question three years ago, the answer won't have changed. https://community.plus.net/t5/Home-Phone/Moving-from-virgin/m-p/1413811

 

There is no email adress to ask questions, so not sure where you sent them to?

 

John_
Hooked
Posts: 7
Thanks: 1
Registered: ‎11-02-2017

Re: Moving from virgin to Plusnet

That was for home not work!
There is a business email, just a shame noone answers it
Plusnet Help Team
Plusnet Help Team
Posts: 15,652
Thanks: 4,845
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Registered: ‎21-04-2017

Re: Moving from virgin to Plusnet

Hi @John_ I'm sorry to see you've not had a reply back yet from the email you've sent. How long ago did you send this so I can chase this up?

With regards to your query it doesn't really make a difference if you're a home or business user when it comes to importing a number across. As long as your number is active and you've told us what the number is when you check for the availability of broadband at your address it should be fine.

When you've submitted your order we'll then tell you if we can't keep your number and you'll be able to cancel your order if you want. Feel free to post back if you do place an order and we'll be happy to check up on this. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
John_
Hooked
Posts: 7
Thanks: 1
Registered: ‎11-02-2017

Re: Moving from virgin to Plusnet

I've made my order now, thanks for your help.
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Plusnet Help Team
Plusnet Help Team
Posts: 15,652
Thanks: 4,845
Fixes: 807
Registered: ‎21-04-2017

Re: Moving from virgin to Plusnet

No problem @John_ 

We'll check this tomorrow for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team