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Is it possible for Business account to opt out of 21CN upgrade?

grimme
Grafter
Posts: 241
Registered: ‎01-08-2007

Is it possible for Business account to opt out of 21CN upgrade?

Question No: 33955462 was received last Thursday.
As per the title above, is it possible NOT to be moved over to 21CN?
Have replied back to the support team, but would like to double check.
Thanks.
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Is it possible for Business account to opt out of 21CN upgrade?

Replying to the ticket as you already have done is the best way to opt out of the switch. I can see one of the business support team has replied to your ticket already.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
grimme
Grafter
Posts: 241
Registered: ‎01-08-2007

Re: Is it possible for Business account to opt out of 21CN upgrade?

Thank you, it has been adjusted and update cancelled.