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Internet very slow for the last few days

chris2005
Grafter
Posts: 85
Registered: ‎05-08-2010

Internet very slow for the last few days

Hi
Please can you check my internet as its been terrible for the past few days,
Even my neighbors are contacting me to see if mine is as bad as theirs so there must be a problem.
Regards
Chris
7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Internet very slow for the last few days

Hi there,
The line isn't disconnecting much that we can see, so it's not that causing the problems.
When you say it's very slow, what speeds are you seeing? Can you perform a BT speedtest and post the results in here, you should do the further diagnostics test after the first one completes too: http://speedtest.btwholesale.com/
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chris2005
Grafter
Posts: 85
Registered: ‎05-08-2010

Re: Internet very slow for the last few days

Hi Chris
The download speed on the test is 1.43 mbps but its taking ages to open web pages
I've rebooted the router but still have the same problem.
One of my neighbours contacted me this morning asking was my internet bad also so there must be some problem.
Regards
Chris
chris2005
Grafter
Posts: 85
Registered: ‎05-08-2010

Re: Internet very slow for the last few days

Hi Chris
any update as I'm having trouble running my business
I upgraded to plusnet business for a better service.
Regards
Chris
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Internet very slow for the last few days

moved to Business Board
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Internet very slow for the last few days

Did you go through the further diagnostics test on the BT speedtest?
If you're still experiencing issues then I'd strongly suggest creating a fault ticket at https://faults.plus.net - our business support team will pick this up and investigate.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chris2005
Grafter
Posts: 85
Registered: ‎05-08-2010

Re: Internet very slow for the last few days

Chris
I have just rebooted the router again as the internet was unusable all morning, everything seems to be back to normal.
I will raise a ticket if things go bad again
Townman
Superuser
Superuser
Posts: 20,146
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Internet very slow for the last few days

I would strongly recommend going through the faults process - you might have a marginal line and thus put your business at risk of a total failure - been there!
Is the any noise on the phone line?  Dial 17070 option 2.
Is the router connected to the master socket?
Can you please gather and post all of the information requested in the speeds issues thread at the top of the ADSL forum.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.