Internet very slow for the last few days
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Internet very slow for the last few days
29-12-2014 11:29 AM
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Please can you check my internet as its been terrible for the past few days,
Even my neighbors are contacting me to see if mine is as bad as theirs so there must be a problem.
Regards
Chris
Re: Internet very slow for the last few days
29-12-2014 2:02 PM
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The line isn't disconnecting much that we can see, so it's not that causing the problems.
When you say it's very slow, what speeds are you seeing? Can you perform a BT speedtest and post the results in here, you should do the further diagnostics test after the first one completes too: http://speedtest.btwholesale.com/
Re: Internet very slow for the last few days
29-12-2014 2:47 PM
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The download speed on the test is 1.43 mbps but its taking ages to open web pages
I've rebooted the router but still have the same problem.
One of my neighbours contacted me this morning asking was my internet bad also so there must be some problem.
Regards
Chris
Re: Internet very slow for the last few days
30-12-2014 12:50 PM
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any update as I'm having trouble running my business
I upgraded to plusnet business for a better service.
Regards
Chris
Re: Internet very slow for the last few days
30-12-2014 12:52 PM
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Re: Internet very slow for the last few days
30-12-2014 12:57 PM
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If you're still experiencing issues then I'd strongly suggest creating a fault ticket at https://faults.plus.net - our business support team will pick this up and investigate.
Re: Internet very slow for the last few days
30-12-2014 1:00 PM
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I have just rebooted the router again as the internet was unusable all morning, everything seems to be back to normal.
I will raise a ticket if things go bad again
Re: Internet very slow for the last few days
30-12-2014 3:41 PM
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Is the any noise on the phone line? Dial 17070 option 2.
Is the router connected to the master socket?
Can you please gather and post all of the information requested in the speeds issues thread at the top of the ADSL forum.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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