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Internet stops working every time it rains

chris2005
Grafter
Posts: 85
Registered: ‎05-08-2010

Internet stops working every time it rains

I have a problem with my internet going off everytime it rains which is pretty often.

I logged a complaint on sunday and still awaiting the engineers call.
I have workers sitting around that cant do anything because the internet is so poor.
I'm also trying to upload files from wordpress to get my website up and going but thats completely impossible because of the internet.
Can somebody let me know when this will be looked at?
I have signed up for a 24 month contract but I'm beginning to regret it.
Regards
Chris
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Internet stops working every time it rains

Did you report this as a fault or go through the complaints process? Unfortunately at the moment I can't access any accounts internally so can't check what's happening.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
AlaricAdair
Champion
Posts: 5,658
Thanks: 652
Fixes: 1
Registered: ‎21-03-2011

Re: Internet stops working every time it rains

What is the voice quality on the phone line like?  Do you hear hisses, crackle and pops during quiet periods?
Now Zen, but a +Net residue.
Kev
Grafter
Posts: 52
Registered: ‎17-06-2007

Re: Internet stops working every time it rains

Hi Chris,
I will get this picked up this morning for you, once the cause has been identified you will be called with the results.
chris2005
Grafter
Posts: 85
Registered: ‎05-08-2010

Re: Internet stops working every time it rains

Hi Kev
Thanks
At the minute its terrible its taking minutes to open pages.
should I reboot the router or leave it?
Its nearly impossible at the minute to run my business the way things are .
The ping is going as high as 4530
The line is noisy sometimes when chatting customers
Regards
Chris
decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Re: Internet stops working every time it rains

Since you also regularly experience crackle on phone calls, why not - when things are crackling - dial 17070 and select Quiet Line. If it is still crackling (and it is within the usual service hours of  BT or PN or whoever provides your phone service), ring them and ask them to try - and then raise a fault.
This is one for the future since you have already logged a broadband fault.
Zen from May 17. PN Business account from 2004 - 2017