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Internet goes off after every heavy rain Shower

chris2005
Grafter
Posts: 81
Registered: ‎05-08-2010

Internet goes off after every heavy rain Shower

Hi

 

I am having a problem with the internet going off every time there is a heavy rain shower

 

After every rain shower I have to reset the router to get back online , everything runs OK then until the next big down pour 

 

Can you check this 

Regards

Chris

 

 

8 REPLIES 8
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 284
Registered: ‎01-01-2012

Re: Internet goes off after every heavy rain Shower

Thanks for getting in touch @chris2005

I'm sorry to hear that you've been having issues with your connection.

We've tested your line and we can see it's quite intermittent as shown below

Unfortunately, our tests aren't showing any cause for this. Can you raise a fault here and post back once you've done so?

This will allow us to get that picked up straight away for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chris2005
Grafter
Posts: 81
Registered: ‎05-08-2010

Re: Internet goes off after every heavy rain Shower

Hi Mathew 

 

Can you tell me how to raise a fault, I dont feel like waiting on the phone for 30 minutes waiting to get through to someone 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 284
Registered: ‎01-01-2012

Re: Internet goes off after every heavy rain Shower

Apologies @chris2005

If you click here it will allow you to raise the fault online

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
chris2005
Grafter
Posts: 81
Registered: ‎05-08-2010

Re: Internet goes off after every heavy rain Shower

Hi Mathew

 

The ticket has been raised 

 

Thanks 

Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Internet goes off after every heavy rain Shower

 

Thanks for raising that @chris2005

 

I've updated your open fault ticket here

 

Please let us know when you've responded and we'll get that booked in for you.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
chris2005
Grafter
Posts: 81
Registered: ‎05-08-2010

Re: Internet goes off after every heavy rain Shower

Hi Dave 

 

I received the email this morning to say an engineer will be here on Tuesday,

 

My neighbor also had a fault and kn networks were there on Friday, they had all the connections on the poles opened in front of my business and the fault has not happened since.

 

I'm going to find out who my neighbor has as a provider as they seem to get better looked after as a domestic customer than I get looked after as a business customer

 

The last time I had a fault because an engineer had changed a pole and forgot to connect my wires up I waited 4 days with no phone line at all 

 

Please cancel the engineer as the problem has been fixed when kn networks were fixing my neighbors internet on Friday, 

 

I wont be hanging around with plusnet 

 

Dear Mr 

Thanks for your patience and your time on the phone today.

I firstly apologise for the issues with your service. Your appointment for an engineer has been booked for 15/10/2019 between 8am-1pm. If the engineer finds the fault to be with one of the checks we have asked you to do, you miss the appointment, or you cancel the appointment within 48 hours of the engineer visit time, we will add a one off fee of £65 to your bill. This charge will appear within 90 days of the engineer visiting your property, and the engineer will demonstrate to you where the problem exists.
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Internet goes off after every heavy rain Shower

Hi @chris2005 

 

Thanks for getting in touch with us again.

 

I can confirm that this has been done and updated on your account. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Superuser
Superuser
Posts: 14,632
Thanks: 5,644
Fixes: 32
Registered: ‎22-08-2007

Re: Internet goes off after every heavy rain Shower

I'm going to find out who my neighbor has as a provider as they seem to get better looked after as a domestic customer than I get looked after as a business customer

I believe that I am correct in saying that PN Business customers and PN Residential customers now 'enjoy' the same repair service repair levels from BT Openreach.