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Incompetent Plusnet

richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Incompetent Plusnet

I still can't see my bill. Our VLAN is congested. Chat is still broken, as were the promises to improve phone support. 

Enough. We'll be migrating away shortly.

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 14,640
Thanks: 367
Fixes: 104
Registered: ‎27-04-2007

Re: Incompetent Plusnet

Sorry to see you feel this way richi, I'll do all I can to help unless it's too late. I've checked your account and the bills are displaying fine for us. Can you try deleting cookies and temporary internet files and try that again please?

 

With regards to the VLAN can I ask if you've noticed anything specific such as speed issues at peak times that are making you believe that's an issue?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Incompetent Plusnet

aaand now Accounts are trying to stiff us for a bogus cancellation charge. Vague promises of don't worry about it, it's a glitch, but no actual followup to the threatening email sent by Plusnet.

Sincere thanks for the offer to help, @adamwalker. You've been super-helpful in the past, when we were struggling with 20CN, but I'm afraid Plusnet just isn't the same company any more, despite the odd shining star such as you.

Plusnet Help Team
Plusnet Help Team
Posts: 14,696
Thanks: 4,557
Fixes: 755
Registered: ‎21-04-2017

Re: Incompetent Plusnet

Sorry to see this Richi.

I've posted a reply to your other thread Here about that which I hope helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Incompetent Plusnet

Thanks, but it does not. I fear your reply adds more confusion.

Moderator
Moderator
Posts: 21,308
Thanks: 3,134
Fixes: 648
Registered: ‎11-01-2008

Re: Incompetent Plusnet

 

Moderators Note

Topic locked in favour of the linked on above to keep all info in one place.

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 14,696
Thanks: 4,557
Fixes: 755
Registered: ‎21-04-2017

Re: Incompetent Plusnet

I'll reply to your other topic in a sec.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team