How to phone plusnet support
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How to phone plusnet support
08-10-2020 6:58 PM
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I am having an issue trying to contact plusnet support. I'm aware my bill is overdue and I am trying to pay it.
But Now I cannot access the internet properly. I am on this site because I cannot access the standard plus.net site.
Sucks
I really just need a phone number for someone I can call so I can pay the remaining balance on my account?
Re: How to phone plusnet support
08-10-2020 7:44 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: How to phone plusnet support
08-10-2020 8:37 PM
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I did now manage to connect and speak to a support team member. He sent me a link to pay but when I go to that link I get
This site can’t be reached
portal.plus.net refused to connect.
Re: How to phone plusnet support
08-10-2020 9:08 PM
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Try opening the website on a mobile data connection if you have one.
Re: How to phone plusnet support
08-10-2020 10:10 PM
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Thanks Thrall, I tried using mobile and I was strangely getting the same error. I don't know if my mobile switched to trying to use WIFI but I would have thought if Plusnet needed me to pay money to them, then they would make it as easy as possible instead I'm just wasting time. So think I will send a bill to them
Re: How to phone plusnet support
11-10-2020 3:08 PM
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You should be OK accessing the portal over mobile. Alternatively call support again and demand that they take payment because your access to the portal has been inhibited.
This issue is presently under discussion by the SUs.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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