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How to contact business support?

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MysteryMan1
Grafter
Posts: 42
Thanks: 4
Registered: ‎25-05-2018

How to contact business support?

Anybody got any suggestions how I contact someone on the business support team.

 

I have spent ages listening to "music" and/or ring tone, but never get to speak to anyone.

 

I got an email a while back saying that the business broadband service is going to cease and, very helpfully?, an email address for someone at EE I can contact. Despite 3 emails I have not had a reply and getting very frustrated.

 

Any suggestions how to get a response?

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willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 579
Fixes: 99
Registered: ‎27-11-2020

Re: How to contact business support?

Hey there @MysteryMan1 normal support deal with business accounts now, and that includes me! How can I help?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
MysteryMan1
Grafter
Posts: 42
Thanks: 4
Registered: ‎25-05-2018

Re: How to contact business support?

OK, great!

 

I received an email a few weeks ago saying that our Business Broadband service was going to be stopped as Plusnet will no longer be offering this.

I need to know when the service will stop and when we need to have got an alternative sorted out.

 

The usename is [Removed]

 

thanks

 

Moderators Note: Personal information removed

dvorak
Moderator
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Re: How to contact business support?


Moderators Note


This topic has been moved from Feedback to Business 

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webstaff
Hooked
Posts: 5
Registered: ‎20-06-2023

Re: How to contact business support?

You don't contact business support they don't exist, you contact BT (well they connect you anyway) and go no thankyou I'll find another provider.

The wait time earlier was over an hour BTW.

BT know most people will just move and pay more as its effort to switch providers but honestly as they are forcing you to move anyone just move away from BT they have passion finger and expensive ones at that.

 

 

MysteryMan1
Grafter
Posts: 42
Thanks: 4
Registered: ‎25-05-2018

Re: How to contact business support?

@willcutforth offered to help earlier, but, not had any further response, yet!

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 579
Fixes: 99
Registered: ‎27-11-2020

Re: How to contact business support?

Fix

@MysteryMan1 I wish we had an answer but at this moment we haven't had it confirmed unfortunately. Once we do we will communicate it out to you guys via email and we will let you know the next steps that need to happen. Smiley

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 Will Cutforth
 Plusnet Help Team
MysteryMan1
Grafter
Posts: 42
Thanks: 4
Registered: ‎25-05-2018

Re: How to contact business support?

Thanks!

webstaff
Hooked
Posts: 5
Registered: ‎20-06-2023

Re: How to contact business support?

I've been told by a BT sales rep earlier today on the business team, that "IT IS September" on the phone, as last year you said by next November!

 

But this whole think seems like a massive cockup so who knows if it will stay like that.