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How long for additional mailbox user password change?

grimme
Grafter
Posts: 241
Registered: ‎01-08-2007

How long for additional mailbox user password change?

Hi,
I changed a mailbox password approx 10 minutes ago and am trying to login on Webmail with the usual grimme+username and the new password.
It keeps telling me I've used the wrong username or password - how long should  I need to wait before I can use the newly changed password to check e-mail?
3 REPLIES 3
grimme
Grafter
Posts: 241
Registered: ‎01-08-2007

Re: How long for additional mailbox user password change?

Hi,
Apologies for answering my own question, but as I still couldn't login to the webmail account an hour after changing the password, I took a chance and deleted, then recreated the account with the same name and password.
It all seems to be working fine now - all very strange indeed though!
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: How long for additional mailbox user password change?

Strange, did you try logging in with the previous password during this time?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
grimme
Grafter
Posts: 241
Registered: ‎01-08-2007

Re: How long for additional mailbox user password change?

Yes, had tried using both older and newer passwords several times before. Had also tried changing the password again approx 1 hour after the original change.
It was only the removal and re-creation of the mailbox from the portal page that allowed the mail account to be used and all seems to be still working OK, thanks.