How long before I can see an itemised list of calls made?

[#1]

My phone has just been transferred to Plusnet a week ago but there are no entries yet in the itemised call list.  How long does it take for these to show up in my account?

[#2]

Hi Lynnpin
The account that's linked to your forum login doesn't seem to have a phone service on it. Could you PM me the username of the account in question and I'll get someone to have a look?
Thanks
Rob

[#3]

Thanks Rob, have sent PM.

[#4]

Just for info (re the OP), BT (wholesale) advise Plusnet electronically (daily, I believe) of any calls made, sometimes a call takes a little longer to 'show up'.
Generally calls will show up in the member centre withing 24 to 48 hours, occasionally they take a few days - rarely longer than 3 or 4 days.

[#5]

Something must have gone wrong then if that's the case as it's now 8 days.

[#6]

If it is a new phone line, have you tried calling your mobile to double check you are on the right number ?

[#7]

Hi Lynnpinn,
I have looked into this for you and can't see any calls in the raw logs, this is why there are none in the itemised list.
I am getting this investigated by our phone billing specialists who will see if something is wrong on the account.
I will update this once I have more information.

[#8]

Thanks Kev.  Do you think I may still be connected via BT then as I haven't had anything from them to say I owe them for 'x' days/weeks service until Plusnet took over?

[#9]

Hi Lynnpinn,
I tried to call you but had to leave a message.
The only calls that don't show on the itemised list are free calls but they would still show on the raw call data that we are sent.
If you can advise a rough date and time a call was made I can try to investigate further, you can PM me the details.
If you can PM me a different contact number or call out support team and ask for myself I can discuss this with you.
I can cofnirm that the phone transfer definitely completed on the 27th Jan.

[#10]

Sorry about that.  We get so many junk calls that now we have caller display we aren't answering any strange or withheld numbers. 
I will PM details for you as you requested.

[#11]

Hi Lynnpinn,
I am glad I was able to speak to you regarding this issue.
I have spoken to our phone specialists and they have advised me that it can take up to 14 days for the call reports to start coming through after we take control of a line, although it is rare for the calls to take that long to start coming through. We would contact our suppliers if the calls were still not being processed after 14 days.
I will be monitoring this for you until the calls are showing on the itemised list.