How do I report a fault online (Instead of going through the b/b troubleshooter)

[#1]

Hello,
I have a fault with my business broadband service, but I can't seem to find the second under my account to actually submit a ticket?
I want to do it online because I want to attach graphs rather than trying to explain it over the phone.
My line use to be stable, see the two ping graphs below:
Ping Graph 1: http://www.thinkbroadband.com/ping/share/8efd1b064fb04cf49891ebc284171b7d-14-09-2015.html
Ping Graph 2: http://www.thinkbroadband.com/ping/share/2a9b3c045d1bcc1f45557fdcc6130ca3-15-09-2015.html
However, on the 16th, something went wrong and I had multiple disconnects, and a long disconnect on the 17th:
16th: http://www.thinkbroadband.com/ping/share/e396c521c473b38eed33c00e237bf246-16-09-2015.html
17th: http://www.thinkbroadband.com/ping/share/c1e931aec35283ed340dba0768dd906e-17-09-2015.html
Ever since I have had shocking latency with random disconnects.
On the 23rd (yesterday) I restarted both the openreach modem and my draytek router, with as you can see in this graph:
23rd: http://www.thinkbroadband.com/ping/monitors/history/cfe5e0379e0bacc156c3ee11d9927422/23/09/2015.html
Seemed to fix it for a short period, followed by a disconnect and back to bad latency.
I am hardelly ever at these premisses, but my servers are.  While I was there I checked all the cabling and it looked good.  the filter is built into the faceplate (vdsl/fibre).  Best way to proceed?

[#2]

https://faults.plus.net

[#3]

Jim, if you look at the topic title he wanted to avoid that!
@mattewan
You have to go right through the troubleshooter to log the fault with Plusnet. When you complete that you'll find there's a ticket been opened which you can access from https://portal.plus.net/wizard/?p=search to which you can add additional information and attachments.

[#4]

The best place to raise a fault ticket is through the faults checker linked. You can add any supporting information by replying to the ticket once it's created.

[#5]

Hi everyone, thanks for the replies.
The problem is that the troubleshooter wants me to run a speed test on the bt speedtester.  I am hardly ever at the site in question.  The only things that are there are linux servers connected to a router, so it's awkward to access the interface to perform the test unless I can get there with a laptop and connect it up, which I won't be able to do until Friday.
All I know, from a previous visit (before I tried logging a ticket) is that I restarted the bt modem and my draytek 2830 router and checked all the cables.  If I put the connection under even light load, it acts as if it is completely saturated.  For example, the connection usually syncs at 40mbps, but if I download at 100K/s (roughly 1 megabit) then the pings are all over the place, the download stalls every two or three seconds.  Every now and then the speed will burst, so I think the sync is still high, but it can't seem to be able to use it reliably.
The only thing I can try is to remove the faceplate and plug the BT modem into the test socket to bypass the filter in the faceplate.  If I can get to the site to try that tonight, I will.  I will try and take a laptop to run the required tests.
Cheers