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Heavy Rain Today , phone line crackly and Internet very slow

chris2005
Grafter
Posts: 82
Registered: ‎05-08-2010

Heavy Rain Today , phone line crackly and Internet very slow

Hi
I've been experiencing problems when we get heavy rain which we have today and I was told by an advisor to contact you when this happens so tests can be run.
With the rain today the line is very crackly and the internet is barely usable
Regards
Chris
2 REPLIES 2
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: Heavy Rain Today , phone line crackly and Internet very slow

Call who ever supplies your phone line and report it as a phone fault to them, as that will do what you describe
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
AlaricAdair
Champion
Posts: 5,658
Thanks: 652
Fixes: 1
Registered: ‎21-03-2011

Re: Heavy Rain Today , phone line crackly and Internet very slow

We had a similar problem after a bout of heavy rain/wind. One of our circuits comes via a telegraph pole with a 40 metre wire in the air.  It turned out to be corroded contacts at the telegraph pole end of the wire and was resolved at the first attempt by BT (Openreach).
The problem showed itself suddenly without much warning.
Now Zen, but a +Net residue.