Placing my order for a business phone line and Broadband with plusnet was quick and painless, however, that is where it ends.
initially the Postcode checker concluded that there was an existing phone line (owned by BT) in the premises, I noted however that there were residential premises above my shop (which does not have an incoming line) and informed plusnet in less than 24 hours of this.
The response was that there was indeed no existing line to the shop but that plusnet would install one free of charge if I agreed to a 24 month contract (which I did) and that this would add 24-48 hours to the connection date, and that's it, despite telephone calls and a raised ticket I am none the wiser.
"Our suppliers have yet to complete the survey required. We will be checking with them in 72 hours" was the response to my ticket, what survey? which supplier? during a further telephone conversation requesting an update I was informed that my premises had no phone line, really? I already knew that and made plusnet aware of this too.
However, the fact that I was told that a line would be installed in exchange for me agreeing to a lengthier contract was not on record, so my ticket has been escalated, that's great, but what does that mean?
All I want is an acknowledgement that my order is being processed and confirmation of when I will have a working Telephone line in my shop, I chose plusnet over BT because of the costs involved but this is starting to look like a poor decision.
The lack of constructive communication is astounding, my concern is that should I ever face issues once my service has been provided can I look forward to abysmal Customer Services?
So there we have it, am I a plusnet customer or not, the answer is being elusive.
