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Fixed line number lost for a month - do I get a rebate

PewseyP
Browser
Posts: 1
Registered: ‎05-07-2017

Fixed line number lost for a month - do I get a rebate

HI,

 

I have broadband and Fixed line. Moved premises and eventually wanted to re-use my number when the old contract with OneBill ended - (BTW Avoid OneBill - OK when you are with them but try to leave, even at the end of the term and they try all sorts of tricks to squeeze extras as you leave. Anyway  I digress.....)

+net Broadband services are excellent but it has taken from 6/5 - 4/6 to get my old number ported to the +net line so I have had no incoming business calls for a month. Who knows what business I missed? Continuous chasing on the support pages (147628806) eventually solved it  - A BT -Openreach 'exception' - never really explained. Was this a hangover from my altercations with Onebill?

 

So what rebate can I expect for my loss of service and unquantifiable loss of business?

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,208
Thanks: 1,062
Fixes: 407
Registered: ‎01-01-2012

Re: Fixed line number lost for a month - do I get a rebate

I'd recommend contacting our business team regarding this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team