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Extremely S L O W portal this morning

atbs1
Grafter
Posts: 307
Registered: ‎14-04-2007

Extremely S L O W portal this morning

It's taking up to 5 minutes to access pages in my member centre this morning = WHY?
6 REPLIES 6
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Extremely S L O W portal this morning

They must have given some of your speed to me because today it's about as quick as I've ever seen it for me.
I believe there's two different datacentres with portal servers which is bourne out by repeated trace routes:
C:\Users\John>tracert portal.plus.net
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
  1    1 ms    1 ms    2 ms  dg834 [192.168.0.1]
  2    16 ms    16 ms    16 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    94 ms  202 ms  215 ms  84.93.248.32.ptw-gw01.plus.net [84.93.248.32]
  4    14 ms    14 ms    14 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5    16 ms    16 ms    16 ms  ae1.pcl-cr01.plus.net [195.166.129.1]
  6    29 ms    15 ms    15 ms  po2.pcl-gw01.plus.net [195.166.129.41]
  7    22 ms    22 ms    22 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
  8    23 ms    23 ms    24 ms  vlan2658.ptp-elb02.plus.net [84.93.224.45]
  9    66 ms    24 ms    23 ms  portal.plus.net [212.159.9.2]
Trace complete.
C:\Users\John>tracert portal.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
  1    1 ms    2 ms    2 ms  dg834 [192.168.0.1]
  2    27 ms    18 ms    17 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    15 ms    14 ms    15 ms  84.93.248.32.ptw-gw01.plus.net [84.93.248.32]
  4    14 ms    76 ms    14 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5  159 ms  214 ms  210 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  6    26 ms    27 ms    26 ms  gi3-0.pih-cr1.plus.net [212.159.1.177]
  7    43 ms    72 ms    33 ms  if25.pih-lb04.plus.net [212.159.0.18]
  8    27 ms    27 ms    27 ms  portal.plus.net [212.159.8.2]
Trace complete.

Does your trace look anything like either of those?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: Extremely S L O W portal this morning

I'm currently getting a fairly consistent thirteen second delay switching between pages in the Plusnet "Member Centre", whereas all other websites are near instantaneous.
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Extremely S L O W portal this morning

I'm seeing no pages taking longer than 5 seconds, many are 1-2!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
iandawson86
Newbie
Posts: 3
Registered: ‎11-06-2012

Re: Extremely S L O W portal this morning

Good afternoon.
We're aware of an issue with one of our Core Database servers at the moment which will be causing the slowdowns you are seeing.  We've raised an internal problem to investigate this and it's with our development team at present.
Apologies for the inconvenience this is causing, but we should hopefully have it sorted soon.  I'll keep an eye on it and let you know if we have any more information.
atbs1
Grafter
Posts: 307
Registered: ‎14-04-2007

Re: Extremely S L O W portal this morning

@jelv,
Please direct me to where I conduct the traceroute...
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Extremely S L O W portal this morning

Open a DOS window sometimes called Command Prompt  and type in this command
tracert portal.plus.net