Extremely S L O W portal this morning

[#1]

It's taking up to 5 minutes to access pages in my member centre this morning = WHY?

[#2]

They must have given some of your speed to me because today it's about as quick as I've ever seen it for me.
I believe there's two different datacentres with portal servers which is bourne out by repeated trace routes:

C:\Users\John>tracert portal.plus.net
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
  1     1 ms     1 ms     2 ms  dg834 [192.168.0.1]
  2    16 ms    16 ms    16 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    94 ms   202 ms   215 ms  84.93.248.32.ptw-gw01.plus.net [84.93.248.32]
  4    14 ms    14 ms    14 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5    16 ms    16 ms    16 ms  ae1.pcl-cr01.plus.net [195.166.129.1]
  6    29 ms    15 ms    15 ms  po2.pcl-gw01.plus.net [195.166.129.41]
  7    22 ms    22 ms    22 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
  8    23 ms    23 ms    24 ms  vlan2658.ptp-elb02.plus.net [84.93.224.45]
  9    66 ms    24 ms    23 ms  portal.plus.net [212.159.9.2]
Trace complete.
C:\Users\John>tracert portal.plus.net
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
  1     1 ms     2 ms     2 ms  dg834 [192.168.0.1]
  2    27 ms    18 ms    17 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    15 ms    14 ms    15 ms  84.93.248.32.ptw-gw01.plus.net [84.93.248.32]
  4    14 ms    76 ms    14 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5   159 ms   214 ms   210 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  6    26 ms    27 ms    26 ms  gi3-0.pih-cr1.plus.net [212.159.1.177]
  7    43 ms    72 ms    33 ms  if25.pih-lb04.plus.net [212.159.0.18]
  8    27 ms    27 ms    27 ms  portal.plus.net [212.159.8.2]
Trace complete.

Does your trace look anything like either of those?

[#3]

I'm currently getting a fairly consistent thirteen second delay switching between pages in the Plusnet "Member Centre", whereas all other websites are near instantaneous.

[#4]

I'm seeing no pages taking longer than 5 seconds, many are 1-2!

[#5]

Good afternoon.
We're aware of an issue with one of our Core Database servers at the moment which will be causing the slowdowns you are seeing.  We've raised an internal problem to investigate this and it's with our development team at present.
Apologies for the inconvenience this is causing, but we should hopefully have it sorted soon.  I'll keep an eye on it and let you know if we have any more information.

[#6]

@jelv,
Please direct me to where I conduct the traceroute...

[#7]

Open a DOS window sometimes called Command Prompt  and type in this command
tracert portal.plus.net