Emailed VAT invoices
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Re: Emailed VAT invoices
26-01-2015 11:11 AM
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PN why has this not been implemented for PN customers?
Emailing Madasafish customer their invoices, was introduced by PN (if my memory is correct.), as this happened a few years after the BT buyout (July 2007)
Regards
Mike
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Re: Emailed VAT invoices
26-02-2015 4:37 PM
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There is a new billing system in the pipe-line...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Emailed VAT invoices
07-04-2018 9:35 PM
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Hi all,
Has the new billing system that was being worked on in 2014/2015 gone live yet? I have just signed up for a new business broadband account after using a residential one for 5 years, and was hunting in vain for how to set up an email address for the VAT invoice to go to, then I came here.
Is this still not possible?
Re: Emailed VAT invoices
07-04-2018 9:43 PM
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Re: Emailed VAT invoices
07-04-2018 11:08 PM
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I think that as it hasn't gone live four years after Jake said it was in preparation, we can assume that it's not going to - at least not the one being worked on back in 2014.
I didn't change my own account for years just so I could stay on quarterly billing, so I only had to go through this ridiculous rigmarole 4 times a year, but after a problem last autumn, I was forced into an 'upgrade'. So now I have to laboriously process 12 invoices a year too.
Re: Emailed VAT invoices
08-05-2018 9:54 AM
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Plusnet offer a generally reliable broadband service of white-badged OpenReach services, but there are two primary reasons I no longer recommend Plusnet to my clients.
- Excessive wait times on the phone when there's a problem.
- Poor invoicing in relation to business accounts.
There have been promises to fix this, but they just don't materialise. I can only assume the shifting of costs to clients is official management policy.
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