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Domain name renewal? How long?

rascom
Grafter
Posts: 56
Registered: ‎20-06-2007

Domain name renewal? How long?

One of our customers has had their domain name suspended because PN did not renew it even though we ourselves provided PN with alternative payment details for the automatic renewal as they normally pay by direct debit.
They woke up this morning to find their website and email down.
Does anyone know how long it should take for PN to re-activate (or un-suspend) the domain name - payment was provided (by us again) this morning and processed manually but the website and email is still down and our customer is understandably cross with us because they assume its our problem.
And if any PN Techs are available, is question reference #49029221.
2 REPLIES 2
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Domain name renewal? How long?

I've had personal experience of a domain being released from suspension within hours of payment being paid.
This looks like something for the DC team to look at tomorrow although Business Support appear to be on duty at the moment.
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prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: Domain name renewal? How long?

Hi Rascom,
This has been picked up by our networks department this morning after spotting your post last night.
The domain should be active very shortly, as the updated detail propagate.