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Domain name not renewed

djc545
Interested
Posts: 1
Registered: ‎19-09-2017

Domain name not renewed

we have a client who was has their business broadband and domain with you

Today they stopped getting emails and upon looking the domain name hasnt been renewed (auto renewal is on)

payment wasnt attempted via usual payment method of DD

how has this been allowed to happen and why should it now take up to 48 hours for you to resolve?Huh

 

 

2 REPLIES 2
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,259
Thanks: 9,190
Fixes: 1,478
Registered: ‎21-04-2017

Re: Domain name not renewed

Hi there.

 

If you can PM me their username I can see what we can do to speed things up.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Domain name not renewed

Has this problem resolved yet?

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.