Does PlusNet ever represent the views of its business customers to OpenReach?
2 years and waiting.
When I moved my business up to Derbyshire in early 2013 it was expected Infinity would be available by October 2013. However for a variety of unpublished unsupported excuses it slipped back to the end of September 2015. We've registered interest with PlusNet and BT back in 2013, we check weekly on the availability pages, but still zero sign of progress by Openreach. Even the office of the Chief Executive of Openreach predicted at the start of 2015 predicted ISPs would be "taking orders by May 2015". It seems the bosses of Openreach accepted, without sanction, the dissemblements of their regional rollout team.
I fully expect BT Openreach to slip the delivery date again without reason other than poor project management. I'd guess within the next three weeks it will slip back to the end of December 2015 and so on. Our front door is 400 metres from the exchange and my dog cocks it leg on an empty green cabinet most mornings during its walk. We are not in a remote country lane.
It's not planning permission delaying things. I checked with the local authority, permission was granted in April 2013. BT fibres run outside my front door and have done since 2013.
Yet I read an article where the Openreach CEO crows about a great success and that the Fibre broadband network covers 80% of the country. Does he live in a parallel world?
My question is whether the Chief Executive of PlusNet uttered a single word of complaint on behalf of us business customers to OpenReach about their appalling rollout performance?
Edit: removed typo in heading. - Mis-apostrification
When I moved my business up to Derbyshire in early 2013 it was expected Infinity would be available by October 2013. However for a variety of unpublished unsupported excuses it slipped back to the end of September 2015. We've registered interest with PlusNet and BT back in 2013, we check weekly on the availability pages, but still zero sign of progress by Openreach. Even the office of the Chief Executive of Openreach predicted at the start of 2015 predicted ISPs would be "taking orders by May 2015". It seems the bosses of Openreach accepted, without sanction, the dissemblements of their regional rollout team.
I fully expect BT Openreach to slip the delivery date again without reason other than poor project management. I'd guess within the next three weeks it will slip back to the end of December 2015 and so on. Our front door is 400 metres from the exchange and my dog cocks it leg on an empty green cabinet most mornings during its walk. We are not in a remote country lane.
It's not planning permission delaying things. I checked with the local authority, permission was granted in April 2013. BT fibres run outside my front door and have done since 2013.
Yet I read an article where the Openreach CEO crows about a great success and that the Fibre broadband network covers 80% of the country. Does he live in a parallel world?
My question is whether the Chief Executive of PlusNet uttered a single word of complaint on behalf of us business customers to OpenReach about their appalling rollout performance?
Edit: removed typo in heading. - Mis-apostrification
Quote from: AlaricAdair My question is whether the Chief Executive of PlusNet uttered a single word of complaint on behalf of us business customers to OpenReach about their appalling rolloutperformance?
No real need to qualify the scope of their appalling performance, however, it is not just a matter of has he complained, rather will they / do they take any notice? As discussed elsewhere around here, several communications to Andy Baker and two emails to each of the CEO BT Plc and CEO BTOR has not brought about the comparatively simpler task of trimming one tree to enable the installation of a POTS service.
Fibre running past your front door to an installed cabinet is somewhat more complex so goodness knows when they'll get around to that. May be the issue is that given your dog has peed all over the cabinet for months on end, the engineers now refuse to wok on it claiming that it is unsanitary!
Kevin
An "unexpected" development has occurred. One week after my email interaction with the CEO of OpenReach, I have noticed that technicians wearing OpenReach colours are hard at work on my dog favoured FTTC cabinet. This surely must be work planned and scheduled in advance of my emails 
.
There has been a positive development from all of this though. In my research I discovered there's no dedicated UK national user group for consumers of telecommunication services. We're going to change that situation. We're starting the process of forming a user group to represent the public and small businesses. We may extend this to take the views of existing user groups aligned to suppliers. The domains UKTUG.ORG and UKTUG.NET (ie UK Telecommunications User Group) have been registered and my company is setting up, pro-bono, the supporting websites. Nothing much to see at present, but we'll be launching in a couple of weeks time hopeful in time to submit a view to Ofcom on their consultation on the future of comms in the UK.
.There has been a positive development from all of this though. In my research I discovered there's no dedicated UK national user group for consumers of telecommunication services. We're going to change that situation. We're starting the process of forming a user group to represent the public and small businesses. We may extend this to take the views of existing user groups aligned to suppliers. The domains UKTUG.ORG and UKTUG.NET (ie UK Telecommunications User Group) have been registered and my company is setting up, pro-bono, the supporting websites. Nothing much to see at present, but we'll be launching in a couple of weeks time hopeful in time to submit a view to Ofcom on their consultation on the future of comms in the UK.
