Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Changing number while moving
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Business
- :
- Re: Changing number while moving
Changing number while moving
17-02-2009 8:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're moving office shortly. At the moment we have access to the new offices, and have had a phone line installed (in our name), at some stage the number of this line will change. Can we start the process of transfering our broadband connection to the current number, even though the number may change before the broadband service goes live?
Message 1 of 5
(2,750 Views)
4 REPLIES 4
Re: Changing number while moving
17-02-2009 8:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, this is entirely possible.
Your phone provider will have to perform a renumber of your line once the broadband has been moved to your new number.
Without attempting to scare you, they do sometimes get it wrong and instead of doing a 'renumber' they fully cease your line and provide it again on the new number. To avoid this you just need to ensure that they are going to perform a renumber and nothing else.
Hope this helps!
Your phone provider will have to perform a renumber of your line once the broadband has been moved to your new number.
Without attempting to scare you, they do sometimes get it wrong and instead of doing a 'renumber' they fully cease your line and provide it again on the new number. To avoid this you just need to ensure that they are going to perform a renumber and nothing else.
Hope this helps!
Message 2 of 5
(937 Views)
Re: Changing number while moving
17-02-2009 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your prompt response
I'm working with very sort time scales here, and can't afford to be without a broadband connection.
Sorry confused here... Is it OK to apply to transfer the broadband to the older number, but have the line renumbered while waiting for this to happen?
Quote from: Chris Your phone provider will have to perform a renumber of your line once the broadband has been moved to your new number.
I'm working with very sort time scales here, and can't afford to be without a broadband connection.
Message 3 of 5
(938 Views)
Re: Changing number while moving
17-02-2009 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Depending on the possible costs to your business if the move goes wrong and depending upon how much you trust BT to get it right I'd be tempted to order ADSL at the new premises on an extra line and cancel it again once the move has completed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 5
(938 Views)
Re: Changing number while moving
17-02-2009 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jelv Depending on the possible costs to your business if the move goes wrong and depending upon how much you trust BT to get it right I'd be tempted to order ADSL at the new premises on an extra line and cancel it again once the move has completed.
This is an option and a perfectly valid one, depending on the budget you have for the move of your service. This is without a doubt the safest way to approach the move.
We are talking here as if you are definitely going to have problems... We do many many moves of DSL connections and a very small number of issues and I have seen loads of renumbers complete successfully.
Your phone provider will more than likely not be able to have the renumber completed whilst we are getting the DSL connection activated, but regardless of this they will do it once the broadband service is live.
Are you liaising with the business movers desk for this?
Message 5 of 5
(938 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Business
- :
- Re: Changing number while moving