Can the Business Team pick this up

[#1]

http://forums.thinkbroadband.com/unhappiness/f/4404593-issues-with-business-isp.html?vc=1
It appears that this reseller isn't really with it - see the last post which is why I posted here

[#2]

If it's a partner account then any contact to us needs to come from the partner helpdesk rather than the end-user unfortunately.

[#3]

In any case it looks like it may be unfiltered devices and that they expected plugging in to the test socket would give an instant improvement in speed (without asking for banding to be removed)!