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Can't move my business phone number due to different exchange!

munros
Interested
Posts: 1
Registered: ‎28-01-2020

Can't move my business phone number due to different exchange!

I've been told that i can't move my business number due to a different exchange. It's in the same area code 0151.  Is this a Plusnet problem or the general norm? 

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Can't move my business phone number due to different exchange!

Hi there,

I'm afraid this is an infrastructure issue, if you compare your full new address and existing address into the BT Broadband Availability Checker Here, are the exchanges different?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
198kHz
Seasoned Hero
Posts: 5,635
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Registered: ‎30-07-2008

Re: Can't move my business phone number due to different exchange!

0151 is Liverpool and surrounding area, comprising dozens of exchanges.

The chances of moving and staying on the same exchange are slim.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
MisterW
Superuser
Superuser
Posts: 11,414
Thanks: 3,568
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Registered: ‎30-07-2007

Re: Can't move my business phone number due to different exchange!

@munros if you cant transfer the number then have a look at voip or virtual landline https://www.virtuallandline.co.uk/how-does-it-work

You can port your existing number in to these services , just dont cancel it before you do!.

Once you've got your existing number on ond of these services you can move anywhere and still keep it

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.