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Can't move my business phone number due to different exchange!

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Newbie
Posts: 1
Registered: ‎28-01-2020

Can't move my business phone number due to different exchange!

I've been told that i can't move my business number due to a different exchange. It's in the same area code 0151.  Is this a Plusnet problem or the general norm? 

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 17,517
Thanks: 5,447
Fixes: 921
Registered: ‎21-04-2017

Re: Can't move my business phone number due to different exchange!

Hi there,

I'm afraid this is an infrastructure issue, if you compare your full new address and existing address into the BT Broadband Availability Checker Here, are the exchanges different?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Hero
Posts: 4,476
Thanks: 1,178
Fixes: 24
Registered: ‎30-07-2008

Re: Can't move my business phone number due to different exchange!

0151 is Liverpool and surrounding area, comprising dozens of exchanges.

The chances of moving and staying on the same exchange are slim.

Behind every successful man is a surprised woman
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Superuser
Superuser
Posts: 8,602
Thanks: 1,969
Fixes: 129
Registered: ‎30-07-2007

Re: Can't move my business phone number due to different exchange!

@munros if you cant transfer the number then have a look at voip or virtual landline https://www.virtuallandline.co.uk/how-does-it-work

You can port your existing number in to these services , just dont cancel it before you do!.

Once you've got your existing number on ond of these services you can move anywhere and still keep it