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Can somebody confirm im on an 80/20 service?

mattewan
Grafter
Posts: 64
Registered: ‎30-11-2009

Can somebody confirm im on an 80/20 service?

Hello,
Been on FTTC for quite a while now.  Recently had problems with the line so I was using the openreach speed tester quite a bit.
Recently, when using the tester again, my results are suspiciously close to 40/10.  I want to make sure I am actually on the 80/20 service that I'm paying for, and not 40/10
If I am on the 80/20 service then I'm probably best going to the 40/10 service
My username is mattewan
Thanks
4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Can somebody confirm im on an 80/20 service?

Two things
The only option for Business Customers is 80/20
For non Business Customers the options are 80/20 and 40/2
Plusnet do not offer 40/10
Mustrum
Community Veteran
Posts: 3,069
Thanks: 786
Fixes: 73
Registered: ‎13-08-2015

Re: Can somebody confirm im on an 80/20 service?

Why not just look at the sync speeds, or the Helpdesk page on your router? That should let you know what service you are getting.
mattewan
Grafter
Posts: 64
Registered: ‎30-11-2009

Re: Can somebody confirm im on an 80/20 service?

Ahh didn't realise the only option was 80/20.... When I signed up to it when it first came out I thought I saw 40/10 as an option.
I can't see my sync speed because I have a locked ECI openreach modem which I have connected to my draytek 2830 router.
Thanks
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Can somebody confirm im on an 80/20 service?

Running the BT speedtest further diagnostics to find you IP Profile (up and down) might clarify.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)