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Can I get a better upload speed?

cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Can I get a better upload speed?

Hello, I was wondering if its possible for me to get a better upload speed.
I currently get about 11.8 down and 0.8up.
I would really like to try and achieve 1.5up if possible?
12 REPLIES 12
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: Can I get a better upload speed?

Unless you move house nearer the exchange or get fibre, no
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

Our premises is one street away from the exchange.
0.1 miles on google maps. I could throw stones at the exchange from here if i tried hard enough..... of course I wouldn't do that.
No FTTC on our streets cabinet so no Fiber.
Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: Can I get a better upload speed?

That is a straight line distance, but phone lines aren't straight.  You could be unlucky and it goes around an estate before it gets to you.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

Its a town centre property. But still, are you a PlusNET employee that can give me definitive answer and look into my connection?
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Can I get a better upload speed?

The only way to get the upload speed you want is Annexe M and that is only available on a Business Line with a significant charge
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

I am a business customer and would like to discuss with someone, I did make a support ticket but nobody answered.
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

So am I better off calling in?
I thought support tickets and forum contact would have been preferential to phone calls.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Can I get a better upload speed?

I'm just about to respond to your ticket.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

Sorry I did not realise there was a business user forum.
I have indeed been in contact via phone and resolved this issue.
I would like to thank your team for being so helpful.
Your doing a great job.
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

Hello again.
I did end up ordering Annex M for my account. I have been advised that Annex M has been added and is now active.
I have done a full reset of my modem/router and have seen no increase in line speed.
Could you advise further please.
cedadesign
Dabbler
Posts: 14
Registered: ‎06-11-2014

Re: Can I get a better upload speed?

Any chance of someone replying to this thread, or my ticket without me picking up the phone?
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Can I get a better upload speed?

Sorry for not replying sooner, there were some other posts I needed to reply to this morning too.
I'd advise allowing our business support team to investigate the issue you're having with the upload speed not increasing on Annex M. I see you've already got a ticket open on this and they'll respond there asap.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.